- you can't retrieve your password
- as you no longer have access to the email we hold for you - in which case email us at email@example.com
with your date of birth and any other personal details you know that we hold for you, so that we make sure you are who you say you are.
- you are certain that you have the correct details, but keep seeing 'Log in failed' - check that you have entered your password correctly - passwords are case-sensitive. If that fails, try relaxing your security settings - they may be set so high that logging in is impossible. Your browser must be allowed to create 'cookies'.
If, after all that, you still have problems, please try a different web browser on your PC (they may have different settings), or try accessing our site from a different PC altogether. This will help you understand whether the problem is with your own PC.